View customer history

View all history of a customer.

Open history

Go to Customers

Click on customer

Tab History

What do you see?

Appointments

• All bookings (past and future)
• Services booked
• Date and time
• Status (completed, cancelled, no-show)

Statistics

• Total appointments
• Total spent
• Average interval
• Last visit

Reviews

• Given reviews
• Ratings

Use this information

For marketing:

• Customer hasn't been in for a while? Send reminder

For service:

• What was done last time?
• Were there complaints?

For upselling:

• Which services never tried?
• What patterns visible?