Privacy Policy
Last updated: December 8, 2025
1. Introduction
Clienta ('we', 'us', 'our') is a product of HeloLinks, an IT company based in the Netherlands (helolinks.com). HeloLinks is responsible for this platform and respects your privacy. This privacy policy informs you about how we handle your personal data when you visit our website and use our services.
This privacy policy applies to all users of the Clienta platform, including business owners and their customers who book appointments.
2. What data we collect
We collect the following categories of personal data:
- Account data: name, email address, business name
- Business data: address, phone number, category, opening hours
- Booking data: customer name, customer email, date and time of appointments
- Payment data: payment history (via Mollie - we do not store credit card details)
- Technical data: IP address, browser type, device information
3. How we use your data
We use your data for the following purposes:
- Providing our booking services
- Sending appointment confirmations and reminders
- Processing payments
- Improving our services
4. Sharing with third parties
We only share your data with the following parties:
- Mollie - Payment processing (Dutch payment provider)
- Google - Calendar synchronization (if you connect your Google account)
- Microsoft - Calendar synchronization (if you connect your Outlook/Microsoft account)
5. Cookies
We use the following cookies:
- Functional cookies: necessary for the website to function (login session)
- We do not use tracking cookies or third-party analytics
6. Data retention
We retain your data as long as your account is active or as needed to provide our services. Booking data is kept for 2 years for administrative purposes. You can request deletion of your data at any time.
7. Your rights (GDPR)
Under GDPR, you have the following rights:
- Right to access your personal data
- Right to rectification of incorrect data
- Right to erasure ('right to be forgotten')
- Right to restriction of processing
- Right to data portability
8. Contact
For questions about this privacy policy or to exercise your rights, please contact HeloLinks at info@helolinks.com.
Email: info@clienta.nl of info@helolinks.com