Solve email problems

Emails not arriving? Here's how to fix it.

Common causes

1. Spam folder

Emails end up in spam:

• Check spam/junk
• Mark as "not spam"
• Add to contacts

2. Wrong email address

• Check for typos
• Confirm with customer
• Update in profile

3. Full inbox

• Customer needs to make space
• Try later

For you

Not receiving emails yourself?

Check spam

Check notification settings

Test with different email

Contact support

For customers

Customer not receiving?

Check their spam

Resend email (in Booking → Resend)

Use different email

Test emails

Go to Settings → Notifications

Click Send test email

Check if it arrives

Still problems?

Mail support@clienta.nl with:

• Which email doesn't arrive
• Your email address
• When it should have been sent