The booking process

Understand what your customers experience when booking.

Step 1: Choose service

Customer sees:

• List of your services
• Prices (if set)
• Durations
• Service descriptions

They select one or more services.

Step 2: Choose staff member (optional)

If you have a team:

• Show available staff
• Customer can choose
• Or select "No preference"

Step 3: Choose date and time

Customer sees:

• Calendar with available slots
• Your opening hours
• Already booked slots are hidden
• Buffer time is accounted for

Step 4: Fill in details

Customer enters:

• Name
• Email
• Phone (optional)
• Notes (optional)

Step 5: Confirmation

After booking:

• Confirmation screen
• Email with all details
• Calendar invite (optional)

For you as owner

You receive:

• Email notification
• Booking in your dashboard
• Push notification (if enabled)

Tips for more bookings

• Clear service names - Customer knows what to expect
• Add photos - Visual helps
• Keep booking simple - Don't ask too many questions
• Quick confirmation - Customer feels secure