Set cancellation policy

Protect your time with a clear cancellation policy.

Set policy

Go to Settings → Bookings

Find Cancellation policy

Configure:

Setting

Options

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Cancellation period

24h, 48h, etc.

Cancel by customer

Yes/No

Reschedule by customer

Yes/No

Communicate to customers

The policy is visible:

• During booking
• In confirmation email
• On booking page

Custom text

Add your own text:

Go to Settings → Bookings → Cancellation text

Write your policy

Save

Example: > "Cancellations up to 24 hours in advance are free. Later cancellations may be charged 50% of the treatment price."

Handle cancellations

When customer cancels late:

You receive notification

Review the booking

Choose: accept or contact customer

Tips

• Be clear - Customers appreciate clarity
• Be reasonable - 24-48 hours is standard
• Be consistent - Apply policy uniformly